Returns & cancellation
Returns require prior approval. Do not send products back without contacting us.
Request a return
Email your order number, product codes, quantities and reason to info@kaarsentrade.nl. Include photos for damage. Once approved, you will receive an RMA number and return instructions, including the return address.
Return conditions
The RMA is valid for seven calendar days. Send by registered delivery in unopened original packaging, without damage, labels or stickers, and keep proof of shipment. You pay return shipping unless KaarsenTrade clearly made an error. Special products and special orders cannot be exchanged or credited.
Damage or incorrect delivery
Inspect deliveries immediately and within three working days. Report defects and transport damage in writing within seven calendar days of delivery and note visible damage on the shipping documents. Keep damaged goods for assessment.
Costs and cancellation
Under the general terms, returns or cancellation after a contract is concluded incur 10% of the order price including VAT, with a minimum of €25, without prejudice to the right to compensation stated in those terms. Returns require approval.